I placed an order for a phone in November 2023 and prepaid nearly $400 for the taxes. However, Verizon shipped to the wrong address. I canceled the order, but the refund for the taxes never came through. No matter how many times I contact customer service, I get the same response - they say they can't do anything and I just have to wait. It's been 7 months now, and even after disputing the charge with my bank and getting a refund, I found that Verizon charged me the same amount again a few days later. Every staff member's attitude is like passing the buck, transferring you from one department to another. It's really frustrating.
We are truly sorry to read about your Verizon experience. We take pride in providing top quality service.
For more details regarding your cancellation, feel fee to review your Customer Service Agreement: https://www.verizon.com/support/customer-agreement/.
We sent you a Private Message, please review at your earliest convenience.
~Gilbert
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