Hello,
I am experiencing a frustrating issue trying to access my Verizon account online. Despite verifying that my account credentials are correct, I consistently encounter an error message every time I attempt to log in:
"We are unable to process your login request at this time. Please try again later. We are sorry for any inconvenience."
This problem has persisted for over two months. I have tried numerous solutions including clearing my browser cache, deleting cookies, and attempting to log in from multiple browsers and devices, including Google Chrome and my smartphone. Despite these efforts, the issue remains, and I am unable to log into my account to manage simple tasks like paying my bill.
I've reached out to Verizon customer support multiple times without success in resolving this problem. As this is the only website I am experiencing this issue with, I am at a loss for what to do next.
Can anyone provide guidance on how to resolve this persistent login issue? Are there any additional steps I can take or someone specific I can contact to address this problem effectively?
Thank you for your help.
I use Firefox on my PC, browser is set to clear the cache every time it's closed, and have "always use private browsing mode" on and that works for me to login to My Verizon. It's possible something happened with your My Verizon account and they would have to de-register it, then you'd have to re-register as if you'd never signed in ever.
Did you switch your line from postpaid to prepaid, or vice versa, when these login issues began occurring? If so, someone with Verizon is definitely going to have to de-activate your My Verizon account and then you'd re-register your number because prepaid and postpaid accounts have different setups and different account numbering nomenclature. It doesn't just migrate over in My Verizon.
Start a new topic or ask questions in the open forum.
