Plan owner is not in the USA anymore
Enthusiast - Level 1

I have been using Verizon for years. When I first came to the USA, my roommate and I created a family plan in Verizon, and we were satisfied with this arrangement. However, years have passed. Things changed. He left the USA, and I got married. 

Now, I want to create a new plan with my wife. The problem is my roommate is the owner of this plan. I can not move out of this plan without the owner's permission.  He cannot log in to his Verizon account because of the two-step verification (he cannot receive the verification text since he is not in the USA anymore). He gave me his username and password for the Verizon account. I cannot log in to the account because of the same reason.

I do not want to change my phone number. What should I do?

Any help is appreciated!


Re: Plan owner is not in the USA anymore
Customer Service Rep

Thank you for reaching out with your dilemma of getting your account changed. As we will need more information we will be sending a Private Note.