Porting Issues
PtNewVZ623
Newbie

On Friday 6/16/23, together with a Verizon tech we started the process of porting over my old mobile phone number from Comcast to Verizon, since I now had my new Verizon Internet up and running.  I provided all the necessary information to Verizon needed to complete this process.  We contacted Comcast and I gave permission to proceed with the porting/unlocking of my mobile number. I was told by Verizon that everything was going as intended and it look s good and they would follow-up with me with a text once the porting was complete. I was also informed that once Comcast started this process that they would be shutting off my service to my old phone which happen immediately. In addition, I was directed by Verizon to first turn off both my old and new phone’s WiFi’s and power down both phones. I followed those directions and the voice prompting from Verizon about the porting process.  After 24 hours, I contacted Verizon porting group only to be told that your Verizon system locked out my old mobile number and is no longer available for porting or for me to use again.  I got a “Sorry For That” They suggested that I use the mobile number that came with the new phone, or I could get another mobile number. I could not believe this. I think this was the easiest way out of this for Verizon. There must be some kind of work around to resolve this matter.  I would greatly appreciate if anyone could investigate this matter.

Thanks

 

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your port. Losing your number isn't something we ever want to happen and we'd be happy to take another look at the situation. We'll send you a Private Note shortly.

~Jesse

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