We are porting from a business account to a noncommercial account and our phones have been held hostage for 7 days now in a safe at the store because customer service doesn't know what they are doing. 7 days, customer service is stuck in a loop transferring to endless reps who have no idea what they are doing, even Jim the supervisor is a failure, expedited the problem to nowhere.
Switch Carriers, I was told by a Verizon Corporate Office Employee!
YOUR CORPORATE OFFICE TOLD ME TO SWITCH CARRIERS BECUASE THEY CAN'T FIX IT. I'll spare his name here. Didn't blame us for being upset. He can't even get a "supervisor" that would be able to help. He too is stuck with what customer service has to offer. Is this how you leave your employees and customers hanging?
I would go to the Business section of Verizon's website and find out who there is to call in Business Support. The Verizon reps who check these forums can't access the Business side of the company and wouldn't be much help because of that.
Otherwise, maybe try calling Inside Sales: 800-256-4646 as I know they are able to convert accounts from prepaid to postpaid and vice versa. Maybe they can convert your business line to a personal one too?
Too formatted of a response and, obviously unable to comprehend the email.
I have since discovered that Verizon is not teaching it's salesforce how to complete transfers (sometimes customer service says more than they should). Again, there is not a customer service rep at Verizon that can handle this request. You've proved it for 7 days now.
I am going to take your corporate office's advice and switch carriers.
Start a new topic or ask questions in the open forum.
