Previous plan
Nuhope57
Enthusiast - Level 1

I am trying to access my old plan or find out if I have an overdue payment.

 

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vzw_customer_support
Customer Service Rep

We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/ 

~Ivone

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vzw_customer_support
Customer Service Rep

Hello Nuhope57, we can take some steps to see about accessing your account and options on making the payment on any balance. We are going to send you a Private Note to gather some information.

 

We do have ways to attempt to access your old account, if you remember some of the details you can attempt to login and see if there is a pending balance and make a payment. You can use this link to try it out. 

 

https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=

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