Problems accessing My Verizon
thompson87
Enthusiast - Level 1

I've been a VZW customer for years both mobile and Fios. Lately whenever I try to login to MyVerizon the system insists on sending a verification to my wife's mobile. We have four mobile phones on the account and none of them are mine. They belong to wife and kids. Two-factor authentication is turned off on all four lines and never was turned on. I used to be able to login using email verification but this seems no longer possible. And every other business I deal with lets me authenticate via text to my own non-Verizon cell phone or an authenticator app or via email. Only Verizon has this system. Is there some way to turn off two-factor authentication for login to my account? According to account settings two-factor is already turned off on all four Verizon mobile lines.

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kh-gary
Moderator Emeritus

Hi thompson87,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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