We encountered an error while processing your request.

[Mtbutler1z5]

I try to look at my WiFi  info I get the error. I want to change my info and password 

 

[vzw_customer_support]

The following link will help you manage your internet account. https://www.verizon.com/support/5g-home-faqs/

~Geo

[Mtbutler1z5]

This did not help at all. Nothing is fixed. This my Verizon app is useless 

[vzw_customer_support]

We are truly sorry for any inconvenience. We want to offer the support you need.

~Gilbert

[vzw_customer_support]

To change your Network Name or Password, follow the instructions on this link: https://www.verizon.com/support/knowledge-base-218828/.

Hope this helped.

~Gilbert

[vzw_customer_support]

We want to make sure that you are able to make the changes that you are looking to make Mtbutler1z5. You shared that you experience the issue when attempting to make changes through the app. Is the app on the most up-to-date version? The instructions for the link below are when logging in through our website rather than through the app. What do you experience when attempting to make the changes using these steps?

https://www.verizon.com/support/knowledge-base-218828/

-Andi

[Mtbutler1z5]

The problem is I can’t even get the option to change it. 

[vzw_customer_support]

We definitely want to help you get this corrected. We sent a Private Message to assist you.

~Geo