On Dec 1st, I ordered a new phone and watch from Verizon, that also came with two new lines. It was received on Dec 4th. On Dec 5th, I went online and requested to return the items and disconnect both lines. I decided I had just wanted to upgrade my current device instead (at a later time).
I was told to drive to 1.5 hours round trip to our closest corporate store to do the return, of which I did. However, after arriving at the store, I was told that my account was "flagged" and they could not help me or accept the return. They said it was flagged due to too much recent activity. I've been a customer for over 20 years. I simply was adding 2 new devices and lines and decided, once received, that the device as not a good fit and requested to return. I have a 45 day return policy and had the phone less than 12 hours when I requested to return it.
I called corporate after the store denied accepting the return, and corporate said they'd email me label. The label was never attached to any of the 6 emails that were sent. Then it was texted. However, again, it was not attached. Then I was told, mind you, after a 1 hour 51 min phone call, that they would mail me a return box and would call me the following week, on Tuesday, to confirm received. I never got the box and never got a return call. I called back again. I was told again, a second return label box would be sent as the first one wasn't shown as sent. They told me to call back Thursday. I never got the box or label. At this point, I have over $2,000 in brand new devices, sitting in a box in my vehicle to return, with no way to return. I don't want the devices or the lines. I want everything returned back to previous on my account. I am NOT okay paying a restocking fee on either device, after the amount of time and stress that this ordeal has ensued. I have spent hours and several dollars in gas to try to return this device and when I call and requested a manager, multiple times, I was advised there is no management and to "trust" the representative. I WANT TO RETURN THE DEVICES, BUT I'M GIVEN NO WAY TO DO SO.
Can you print a label from going into your account and looking up the device orders? You'd need a separate label for each item so they don't get lost in the shuffle. Don't know what to tell you about the restocking fee as I'm just a customer.
There is no label when I go under "return label" in my account. It has a spot for the label, but it is not there. It won't generate.
Hello, xmush1620x. My apologies to hear of your experience, but rest assured, help is here. I have sent you a Private Message for further assistance.
-Natasha
Was the private message supposed to help? It just says "Please respond to this Private Message for further assistance. " Everything in my concern is on this post. At this point, I've made both a complaint to the BBB and to the FCC. I'm sure my issue will get fixed now.
We're here to help with your concern. Were you able to contact our Fraud team to get the flag on your account removed? -Peter
Start a new topic or ask questions in the open forum.
