Hello, has anyone found a way to file a complaint against Verizon? My phone was stolen from the package before it was delivered (either by someone within Verizon or someone in UPS) and instead of helping, Verizon just keeps opening different tickets. I’m on ticket four and have spent multiple hours on multiple days over the past few weeks on phone calls, chats, and messaging but still have no resolution and no insight on when a phone will be coming. I have even tried asking them to just cancel the order and trade in but they said they can’t even do that. I’m beyond frustrated with the lack of help I am getting.
We are sorry to read that you had this issue with your order, as this is never the experience we want for you. We can check the status of your ticket if you have any questions. To better assist you, we will be sending you a private message.
~Freddy
We are here for you. Please reach out for assistance.
~Geo
Ugh. Sorry to hear you can't simply get a replacement phone. To answer your question, yes, there are 3rd party sources, but Verizon owns the forums. Use a search engine to look on the internet. 😉
Someone in the packaging department needs to be fired! I’m wondering if your location number is the same as mine or where it was shipped from?
Start a new topic or ask questions in the open forum.
