We are a residential renovation contractor in NYC (Manhattan).
We install internet on our job sites in Manhattan, single family residences, for the duration of the project.
After completing a project, I must return the router to one of 2 locations in Manhattan. The one nearest my office is :
563 2nd Ave,
New York, NY, 10016
I put it in a box with a copy of my final bill including the account number, I taped a page on the box with my account # visible and sent it to this address via courier. They would not accept the returned device. I called the store and spoke to the individual, he told me it is store policy that the customer must personally return the device.
This is ridiculous, we are a small business client, i just spent $40 on this and now i will have to pay the courier to return the item to me or to Verizon again. And if not returned in time i will be charged $200- $300 .
We are sorry for the issues you're encountering. We want to do as much as we can to help. Would it be safe to assume your account is a business account?
~Ivone
Your time is extremely valuable, and we are here for you. Feel free to reach out to us via Private Note for further assistance. We will be glad to help. ~Geo
SteinRes, I've sent you a Private Note to share how we can assist.
-John
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