Hello I canceled my ONE line with Verizon. I was told when I canceled that l'd receive a return shipping label. I have not received it and somehow Verizon already damaged my credit score for "taking longer than 30 days" to return phone. Even though it hasn't even been 2 weeks since I bought it. Im trying to put the order number in the My Verizon App and it is not working. I need a shipping label so I can return the phone and how to reverse the credit score damage. I got an email about paying the bill of the entire phone and I tried logging in and is basically saying I don't exist as a customer anymore.
Good morning. We are truly sorry to learn that you are no longer part of the Verizon family. It is crucial to review your situation asap. Please contact us at your earliest convenience at: 1-888-820-4733 from Mon-Fri 7am-7pm ET.
~Maria
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