Rhem is the best agent!

[Namogata]

I wanted to acknowledge the great customer service provided by Rhem! I spoke with two other representatives before I was finally connected to Rhem. She was efficient, well-spoken, and intelligent. Unlike the others I spoke to, she had a firm understanding of Verizon’s plans and was able to set my family and I with a plan that best suited us. She did this seamlessly and was kind and understanding when I expressed my previous frustration. I hope Verizon can do something substantial for Rhem to acknowledge her service to the company and its customers. It’s because of her I chose to stay with Verizon.

[Kh-Phil · Accepted solution]

Hi Namogata,

Thanks for taking the time to share your positive feedback. We strive every day to provide the highest level of customer service and we’re glad to know that Rhem was able to deliver that to you! 

We're also glad you decided to stay with Verizon!