How do I help Verizon support understand that my internet is, for all intents and purposes, down?
My connection can go to certain parts of the internet, but I cannot access Google.com or intuit.com. For most members of my team, this is as good as the internet being down, but I'm met with nonchalance when I speak to support about it.
@flyspaceprod wrote:How do I help Verizon support understand that my internet is, for all intents and purposes, down?
My connection can go to certain parts of the internet, but I cannot access Google.com or intuit.com. For most members of my team, this is as good as the internet being down, but I'm met with nonchalance when I speak to support about it.
Are you saying that google.com and intuit.com are failing DNS queries? It sounds like a DNS server issue where the server has a database glitch and needs to be reset/reloaded. Seems when talking to support, you need to insist they escalate/transfer you to the next level support.
Hi @flyspaceprod
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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