I have had my device for over a year, and it still shows carrier lock: sim locked. why is this? i don't know what to do???
Sorry to hear your phone remains locked. If you've been using the phone on Verizon continuously all this time, my guesses are:
-The phone was purchased somewhere other than Verizon. This can cause problems with unlocking because the purchase wasn't tied to your Verizon account.
-You are not the original owner of the phone.
Has someone at Verizon submitted a SIM Lock Appeal for you? You need plenty of proof of purchase.
Hi there! We would he happy to assist with this issue. Send us a Direct Message so we can help out.
-Cynthia
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