Salesman gave me wrong email address. Now I can’t log in to anything
KHome
Enthusiast - Level 1

Verizon salesman input an incorrect email address for me when registering me for MyVerizon (it’s a typo, the email address is only off by ONE letter). Because of this, any time I try to make any changes to my account it asks me to verify it’s me by clicking a link it’s sending to this non-existent email address that the salesman made. I’ve now spent three hours speaking to different customer support “agents” and so far no one can help me correct my email address so I can actually log in to my account (support reps keep getting me to explain the issue repeatedly then when they finally understand what I’m asking for they halt the conversation). Any suggestions?

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Re: Salesman gave me wrong email address. Now I can’t log in to anything
vzw_customer_support
Customer Service Rep

Hello, KHome. Thank you for bringing this to our attention! We would love to help with your email address. Please send us a Private Note, for further assistance.

*Mamie

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Re: Salesman gave me wrong email address. Now I can’t log in to anything
KHome
Enthusiast - Level 1

How do I send a Private Note?

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Re: Salesman gave me wrong email address. Now I can’t log in to anything
LawrenceC
Moderator Emeritus

Hi KHome;

 

To send a private note, click the username and then click "send message".  Screen Shot 2022-12-27 at 10.08.57 AM.png

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Re: Salesman gave me wrong email address. Now I can’t log in to anything
vzw_customer_support
Customer Service Rep

No worries, I got you, let me send you a private note myself. 🙂

>Drea

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