Good afternoon. On Friday December 27, 2024 I spoken to a live agent online chat about a payment I made which was $120 and ask can I pay the $480 on January 1, 2025..
How come my service has been interrupted while I working from home today. I called and spoke with an agent and she told me that she gonna have to fix what the agent told me on live chat on December 27, 2024 that I was mislead. She told me that she was sorry that until my payment has been received that my service will be cut back on. I explained to her that I have proof showing what the agent told me. I told her I need to speak with a Supervisor and she transferred me to her supervisor and I explained to her what happened she told me I cannot get my service back on until the bill is paid. This not right at all. I very upset but believe me once I pay my bill believe me they don't have worry about me no more. I should have listened to my sister and my friend not to deal with them. I went ahead and gave them try and I sorry I did.
Hey there, Von21, sorry to hear your service was interrupted! We certainly want to make sure you're able to get your service reinstated and get reconnected. So we can better assist, we will be reaching out via Private Message.
-Lauren
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