I have been a loyal customer of Verizon for 20 years. Two months ago, I started experiencing issues with receiving inbound text messages. I have called, texted and online chatted with customer service, tech support, tech coaches, Tier 2, Tier 2 Supervisors and in-store staff. I am going on my 3rd replacement phone in 2 months. Multiple network reset, SIM reset, Factory reset, data/cache clears have been done. On average, I spent 2-7 hours every day online or in-person trying to resolve the service issue with no success. No one at any level within VZW is able to resolve the texting/service issue nor are they willing to have me try a trial SIM, trial phone or replace with a different phone or work towards any solution.
Hi there! We know the importance of having the texting feature work. To better assist you, we will be reaching out via private message. -Nikki
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