Does anyone have any suggestions for how to get support from Verizon outside of business hours? I moved my family's 4 lines to Verizon (1 is a kid in college). The customer service was horrible. They ended up creating two accounts for me to manage, I have never been able to get an account set up with my login and my daughter is getting texts warning that the account is overdue when I am the person responsible and when I call... the assistant says there is no payment due. I tried again to get my account set up and I can't associate any numbers to my login, not even my own. I tried to submit something on-line to get an answer and this morning I was greeted by a message that read " Please try after sometime" in big bold letters. What a ridiculous message. This last month or so has been the worst customer experience I have ever had... with any product or service.
Let me try to be more positive. Has anyone else had a situation where Verzon created two accounts for multiple devices that would be paid for by a single person. Then having these two accounts seems to be the source of the problem with not being able to set up SINGLE on-line account account to manage the two, problems with the Verizon app allowing me to associate a number and now being told my account is past due... when the voice assistant says there isn't any payment due. Any guidance would be appreciated.
Hello, ESLHouse. Help is here. I have sent you a Private Message for further assistance.
-Natasha
Hello, ESLHouse. Help is here as we can ensure your account is set up properly. Just to confirm, are you referencing the online My Verizon account to be set up? We can unregister the online account and ensure it is set up properly. Please confirm.
-Natasha
Start a new topic or ask questions in the open forum.
