@verizonwhat is going on since the update of smart family we have not been able to use the app. It will only get so far then it just keeps taking us back to the same screen. For something we're paying for and haven't been able to use in a week is very ridiculous. Has anybody been able get theirs to work? We have un installed and reinstalled the app multiple times along with restarting our phones. It's not working for any of us we have 5 lines
Same issue here. I asked question a few days ago and have written them in FB messenger and no reply. I don't know where they get off charging $10 a month for an app that is so buggy, quirky and now non-functional. This really hasn't improved in the last few years either.
We understand your concern with this app and we want to help. Is your device on the latest software? ~Peter
Msking10, we are sorry to read that you are experiencing issues after the update of Smart Family. We know how important it is to ensure you are able to use it as expected. We will want to take a closer look at your specific account to ensure everything is set up correctly and look at further troubleshooting if needed. We will be sending you a Private Note so that we can gather some account specific information.
-Andi
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