I have two-factor authentication turned on for my account, which means I have to approve any logins directly from my phone. Despite that, someone was able to place an order on my account today for a new phone. How is that even possible?
Oh, no. We're so sorry about that order that was placed. The last thing we ever want is for anyone to gain unauthorized entry into your account. We recommend reaching out to the Fraud Prevention Team at 888-483-7200 so they can take a look at how this could have happened and make sure a solution is found.
~Jesse
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