I cancelled a landline number a month ago & Verizon still hasn't added the referral number to the cancellation message.
I've called 3 times & gotten the sale response "Must not have gone thru".
But they "did" cancel the number in question, and all you get is "this number is not in service".
Each time I call they even tell me the correct "referral" number that is supposed to be after the "not in service"
message.
I absolutely believe they are punishing me for cancelling.
Terrible customer service.
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