Supervisor support

[thomasr1950]

I can't get support on my voicemail issues. I didn't sign up for Premium, it was added without my by Verizon.  My account shows but I get a message it's not. 15 Agents can't fix it. I can't get a livetech support Agent,just a Bot. A Supervisor quit helping. Who can I contact for  help? ive been dealing with this for over 4 hours !

 

[thomasr1950]

Hello,  can someone please help? I chatted with at least 15 Agents and  a Supervisor yesterday. My voicemail is still not working. Tech support is just bots. How do I get support?

[SynthpopAddict]

Have you tried pressing the "end free trial" button to see if that'll get you back to the basic voicemail app?  Or if you login to My Verizon and go to the manage perks section, cancel the premium voicemail subscription.

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, you confirmed the issue was resolved via another support channel. If someone else is having issues with Visual Voicemail, including Premium Visual Voicemail there’s some common factors that can cause issues. Not connecting to cellular data services, a system delay, or a temporary network issue.

For anyone facing issues, we recommend reviewing the Visual Voicemail FAQ: https://www.verizon.com/support/visual-voice-mail-faqs/

If anyone still requires assistance, please contact us for support.  -John