I'm sorry Verizon but you need to be better. I can't say how many times the simplest request are messed up which requires hours to resolve. Your support staff doesn't understand simple instructions or simple requests. Getting orders wrong and misinterpreting the most clear cut conversations. Its so frustrating. I'm typing this while I've been on hold for 42 mins just trying to add a mini box to my account. Its quite sad. What ever happened to customer service.
Oh, wow! We are truly sorry to see you in this dilemma. The last thing we want is for you to have a negative impression of Verizon. We take pride in providing world-class interactions. Please tell us, was your mini box request able to be fulfilled?
~Gilbert
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