Can someone please point me in the right direction? I just started my plan a little over a week ago and my account is now suspended for fraud suspicious activity. All because the day after I started my account I was contacted by a Verizon agent telling me that I was eligible for another free iphone 15 if I wanted to add another line. Of course i say okay. The other line was for my mother who lives in New Hampshire, I live in New York City. Long story short my account was flagged for fraudulent activity because I only had my service for two days and tried to have the new line delivered to my mother. That's understandable, well when I uploaded all my documents I was told that they couldn't verify that it's actual me!!?! I was hung up on and line immediately shut off. No explanation why? No other solutions considering I financed a cellphone through them for 36 months only had it one week I haven't even got to pay my first bill yet. What do I do? So that's just it? They assume it's not me and I have no way to verify my identity? I uploaded my driver's license, social, lease, also my credit card statement which all have my address on them which matches the address on file. Also went in person to the corporate office in Manhattan. Still no answes?
Be glad Verizon is verifying your identity. I had something worse happen with a different carrier. My account was hacked, phone was cloned, service interrupted and fraudulent charges made to the debit card which was on file for automatic payment. Had to close the account and cancel the debit card. Mobile carriers are constantly attacked from fraudulent individuals throughout the world. Some of the hackers are very good.
Start a new topic or ask questions in the open forum.
