Switching from a Business Account to a Personal Account

[willytina]

Journy started 12-27-2022 and today is 12-31-22
Let me start by saying I have been with Verizon since March of 2015 on a business account. Recently the business was dissolved, and we had to switch to personal accounts. Should have been a no brainer- I also was a manager on the account-we had over 6 lines and equipment. I was taking 2 of the lines to my personal account and both of those where eligible for upgrade and one was a 3g, so they shut it down 3days early. Well, I went into the store thinking I would come back out with personal service - and phones working - WRONG
First i had to sign up for credit-even though i was a manager on account they did not have my credentials - so I stayed in the store with rep and did all this stuff on the phone with some other rep on the other end-2 hours later still in store-the rep on the phone stated they would be in contact-had to call them tomorrow to see if I was approved- ok so I am approved-go back to the store and walk in talked to same rep I  had day before and she slips me a paper stating you now need to call this Transfer of Service line -WHAT?? -so I go out to my car and called that line-2 hours later talking with someone you could barely understand- ok ALL the lines are switched over-WHAT- no your to switch 2 lines only-Oh I'm so sorry let's try this again-another hour down- so I go back in store and rep that I have dealt with for the last couple of days says ok let's see what your approved for-Well I was approved for the basic $80.00 each line and no phone upgrade and no working phone because of the 3g stuff -I told them from the get go I could not afford any large plan and wanted no contracts -I wanted a plan for seniors- and I was debating prepaid service from the start. In store rep couldn't help getting anything lower it was being treated as a new customer not one that's been with them for years and slipped me that little piece of paper again that had a Loyalty Team number to call them- so I walked out again without phone -we have not shut business account down totally as of today so they could see that we had it-called the Loyalty line and explained to them the situation and that I have been with them since 2015 and I wanted this certain senior plan I had heard about. They were very nice and apologetic and stated they would forward this info to the Loyalty Team - well didn't I dial that number -guess not-she asked to give them a few days and someone would get back with me-
Keep in mind I still need to replace the 3g phone-so got online picked out Samsung Galaxy A13 phone-pretty basic phone for $189.99 -called the customer service number that was on that little piece of paper and asked if they could verify if a certain store had it in stock-she could, and they did-so off I go back to that store-walked in said I wanted to purchase this phone and no contract - Ok she said what's your number so I could tap and agree to what she had to do-she asked if I would like to take a seat while she looks things up-no thanks I will stand-well I don't know if all Verizon stores are like this one but I did not want to sit on a bar stool rubbing elbows-literally- with other customers on each side of me and trying to hear what my rep was saying or was that question coming from the other rep 2 feet away-so before I have my hands on the phone I had to go through signing things and one part of it was that it didn't come with a block and the cord was c to c- ok so how much is the block-$20.00-no thank you I will go to Wally world I get the phone and asked her to transfer things from the 3g phone-there is a charge for that $35.00 no thanks i will do it myself-so then by this time I am really pondering about the prepaid-so I ask if the phone is returnable if I don't do anything with it-yes she says but there is a $50.00 restocking fee- OMG -So you are all asking why not prepaid with other carriers-SIMPLE nothing else comes in at my location-but I still may go to my grandsons plan with AT&T and deal with signal problems if Verizon cannot get me the plan I am asking for

[vzw_customer_support]

Hello, please allow me a moment to review this post, I will be with you shortly. 

*Lisa

[vzw_customer_support]

Thank you for your patience. I do sincerely apologize for the negative experience you endured at your local Verizon store.  I am here and want to help in any way I can.  You mentioned you may leave if you can not get the plan you want, please clarify, what plan you wanted. 

*Lisa

[joelmp]

Is there a "Good" customer service plan? I would be willing to pay extra for that one.

[vzw_customer_support]

Hi. Thank you for reaching out to us. We would love to look into your request. Send a PM, to get started.*Latecia

[willytina]

i am ready to go to at and t - nobody is willing to get me this- on the phone now with the someone-they cant help

[vzw_customer_support]

Hi! We understand you would like to switch your Business Account to a Personal Account. This can be handled by calling 18009220204, entering the number associated with your Business Account and then you be routed to the proper team.Thank you for reaching out to us about this transaction. Enjoy your day! *De'Aundrea

[willytina]

I am wanting the Loyalty 55+ plan for $86.00 a month out the door for 2 lines unlimited, talk, text and data - my friend recently got this-we are both 65 years of age and on SSi disability and have been with version since 2015