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They cannot find my account

renrickmpascual
Newbie
‎10-12-2025 06:33 AM

Hello there!

I have downgraded by triple play to 2 services as of July 2024.  My Fios TV and phone bill currently is around $158+ I would like to downgrade my Fios TV from "The Most FIOS TV 3.0" to a regular basic plan.  Every time I call, they cannot find my account.  Over the span of 6 months, I have called 5x already with ticket number after ticket number.  My kids have grown and nobody watches TV anymore and news channels can be watched on theirs apps.  At this point, with my frustrations, I just want to cancel the entire account, and still nobody can help me.  It is frustrating, and knowing that I am getting charge to a service that we hardly use, adds to the frustration.  I need help.  

Thank you!

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An Accepted Solution is available for this post.
Kh_Femi
Moderator
Moderator
‎10-12-2025 07:31 AM

Hi renrickmpascual,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.

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