You are attempting to assume a line(s) from an account that has the same SSN/tax ID as the new account. Lines can only be transferred to an account with a different SSN/tax ID.
I'm trying to transfer multiple services to my brother’s account but I’m getting the error message above. I called and talked to a customer service and transfer service agent, and they said that there’s a current issue that’s no allowing the transfer that started recently and for me to wait a week. Checked other threads on Verizon forum here and this seems to be an issue that’s others had from previous years too. I don’t know if this is an actual issue that reappeared within the last few weeks or I’m just getting lied to.
Hello myang22, checking to see if you still need assistance with this transfer of service.
-Joe
I don't think it's you. There is another thread or 2 which are new mentioning the same issue, so I think it's an IT issue which Verizon is working on.
Start a new topic or ask questions in the open forum.
