Transfer Verizon Line from One Account to Another Error

[loganpark]

Hello,

I have been with this issue for weeks with agents via phone and chat message dropping me after HOURS of conversation. They always have me repeat the same process of requesting a line transfer request but I keep getting the same message over and over and over. The error message reads "We are experiencing a problem while connecting you to the server. Please try again later."

Each new customer service representative tells us to use the link for a line transfer but this error message stops us each and every time. Again, this has been occurring for weeks and I have spent probably 10 hours of my life trying to complete this simple request. I am thinking about moving to another company to have my wife and I on the same account...

[SynthpopAddict]

Hi, sorry to hear the Transfer Your Service process has been troublesome for you.  Are either you or your wife's account a business account, or are one or both of you prepaid?  Business accounts have a different procedure/link for transferring service to a personal account.  Prepaid lines cannot be transferred to another account at all; if both of you are prepaid, then one of you must let your plan expire and then the other person can request the number be added to their account, methinks.  If only one of you is prepaid and the other postpaid, the prepaid account must be converted to postpaid, then held by the original account owner for I think 30 days before it can be transferred to another postpaid account.

Apologies if you've already spoken to the Transfer Your Service department, but I've got a contact number in my notes for them as 888-832-4540.

[loganpark]

Thank you for the help. They are both personal accounts. Not pre-paid

[SynthpopAddict]

You're welcome.  Not sure why you keep getting that error message then.  Would check with the department responsible during business hours.  If one or both of you haven't had your individual account for very long, it may be that you need to wait longer before you can transfer a line.  Or there's a credit check issue, because the system pulls your credit somewhere along the way during the whole process.

[vzw_customer_support]

You are most welcome. We want to help get this resolved for you. I sent you a private message to get started.

-Nikki

[vzw_customer_support]

@loganpark I'm going to be messaging privately so we can get this issue resolved.

~Jorge