I have never been so disappointed in Verizon Fios support. Loyal customer for over ten years. I went to make a SMALL change to my account - I wanted to remove my second set top box from my account to save a little money since we don't use the second TV anymore. After and hour being presented with plan after plan that was actually an INCREASE in cost to me the representative finally agreed to my original request to simply remove the second box and reduce my bill. After yet another hour of back and forth I was promised NOTHING else about my account service would change and I just needed to return the setup box which I did.
But there were
LOTS of changes I didn't know about. First change: my new service could only record or watch 2 shows at one time - previously I could record and watch up to 6 shows at a time.
HUGE change! Second change: I couldn't watch my DVR on my iPad anymore whether I was at home or not. So I call back - spend another hour + on the line with an agent who tells me I need to increase my bill basically to the same price as before to get these features back. Fine I agree to it because I am traveling and wanted to watch something on my DVR.
NOPE Not possible no I need to re-register my iPad by connecting it to my home wifi router over 900 miles away.
I get home, spend another hour plus with a Verizon agent where we can get the iPad working in the home but not outside my home network. Third Change: That's not possible if it has been connected to the Version Wireless router to watch DVR, out of home viewing is not possible. I don't even use the Fios router because I have a better wifi router in my home that covers a much larger area - meaning I can now never watch DVR on my iPad again. I hung up the phone in disgust.
I can't tell you how much I regret making any change to my account. I am barely saving any money and have significantly less features than I had previously. I have spent HOURS of my life chatting online and on the phone with Verizon representatives who know almost nothing, can't provide any help and only make things worse. I will be canceling my service after over 10 years as soon as I find a new provider. I'm appalled at the absolutely poor service I have received after being such a loyal customer. But I am sure you will blame me for wanting to do something so simple like cancel my second cable box - how dare I.
