Troubleshooting with outstanding balance after closed account

Needhelp232
Newbie

Hello,

I need help contacting someone from Verizon support team. We moved from the US so I closed my Verizon account and returned the equipment. However, I kept getting notifications that the equipment wasn't returned and there was outstanding balance to pay.

I cannot contact anyone from support as the website asks me to sign in - which I cannot do as my account is closed. I am very frustrated and don't know what to do.

Please help.

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vzw_customer_support
Customer Service Rep

Hello, Needhelp232, we can take a closer look at the charges on your account. So we can better assist, we will be reaching out via Private Message.

-Lauren

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