I’ve been a loyal @Anonymous customer for 24 years and am deeply disappointed by my recent experience. I’ve spent 20+ hours on the phone and made 3 store visits trying to upgrade devices, an iphone, apple watch and ipad. The issues are due to poor customer service and internal software problems, not on my end. Yet, I have wasted so much of my time trying to correct their problems. I’m reaching out to see what Verizon can do to restore my faith in your services and ensure I remain a customer into my 25th year. What steps can you take to make this right and provide the level of service I deserve?
First of all, thank you so much for your loyalty over the past 24 years. We sincerely hope to continue to be your customer for many years to come. We have worked hard to make your upgrade experience as smooth as possible and are concerned to hear that you have encountered problems completing your upgrade. Please tell us a little more, what specifically happened when trying to upgrade your 3 lines, did you get any errors? What happened at the Verizon store? Did you visit a direct store or an authorized retailer?
~Maria
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