On Friday March 24,2025 I dropped my trade in device at UPS store in Mullica Hill NJ. I received 2 months of $23.05 trade in credit. The received an email that the phone was not returned and they are not giving me the credit that I am entitled to. After multiple calls explaining that I followed the Verizon procedure which is drop the trade in by UPS and UPS lost it. Why am I responsible for the phone after UPS took possession of it and lost it. This is an issue to be resolved by Verizon and UPS. Nothing to do with me as I followed the Verizon procedure. It also should have nothing to do with giving me the monthly credit of $23.05. Then I received an email from Verizon May 24, 2025 stating that the issue was resolved and I would see the trade in credit would process on the next billing cycle. I have not seen it. I have been a Verizon customer for 21 years.
We value your 21 years of loyalty and would like to apologize for this experience, blake1231. We understand shipping can get lost and want to ensure we do everything we can to honor your trade-in promotional offer. We can defintiely check the account and your trade-in credits. We have sent you a Private Message to get started.
-Danielle
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