Anytime my wife as an account manager tries to login, verizon is forcing a second verification by trying to send a text to her apple watch. We have verified 2FA is not turned on for any of the lines on the account.
She has probably spent 5 hours already on the phone customer service. How can we remove the Apple Watch number as a means of verification? She is not able to receive texts on there and also does not have cell service.
Can someone please help because we've been calling multiple times a day and this remains an issue.
We are truly sorry to see your wife and yourself are having issues logging in to your My Verizon. Our goal is to help you in the best way possible.
For more My Verizon info, check out our FAQs: https://www.verizon.com/support/my-verizon-faqs/.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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