My son dropped my phone last night and damaged the screen. by this morning the screen was completely shot. I attempted to log in to my verizon account via my laptop and it is requiring me to verify via my cell phone, which is not accessible. There is no way for me to bypass this. I have tried, visited a local store and attempted to put SIM card into several other phones....NONE have worked.
Hello, jrsands426, I'm very sorry to hear that your phone has been damaged and you're running into trouble with being able to sign in to My Verizon. So we can best assist, I will be sending a Private Note.
-Lauren
We're here to help. Let us know if you need assistance.~Peter
We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you with your device replacement options and account login.
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