I’ve talked to several agents and spent hours with this issue…There was a Fios account pair with my mobile account years ago. I had moved and switched service providers and canceled the Fios service. I recently moved to an area with Fios and was told I could not activate the old account and a new one would get set up ($99 activation fee). The old account number (Home/Fios) is still paired with my mobile account and no one seem to be able to update it with the new one. Super frustrating and I just keep getting sent back and forth between Fios and Wireless agents.
Hi S07097,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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