I have a Verizon Visa that accumulates Reward $$ based on spending and repayment of the credit card balances. I have had the card for 3 years and use it regularly for all of my expenses. I have accumulated and redeemed rewards easily until this month.
At this point, with $1000+ in accumulated rewards, I cannot redeem for gift cards or travel and find only a limited number of redemption options available to me. I find these changes significant and notice should have been provided.
The My Verizon App does not provide help. Support services have been difficult to reach. When I am put through, the CSRs cannot help beyond telling me the program has changed and they are powerless to help me. I was not notified of the changes planned or provided with the opportunity to redeem the rewards prior to the program changes. The Verizon people have forwarded me to Synchrony, the credit card company behind the Verizon Visa for help redeeming Verizon $$. That is untrue and Synchrony does not help. I have been passed around and the issue remains unresolved. How can I talk with someone who cares enough to help?
I was passed around and have spent several hours in phone loops without a resolution.
Honestly, the Verizion Visa Card might be more trouble than it's worth. My account shows $1800 in lifetime earnings, but only showed around $250 available. NO ONE at Verizon could show me a reconciliation of where the difference went. Synchrony cannot because Verizon set up the program such that all they can do is send what you've earned each month. And neither the Verizon Visa app or the My Verizon app or the desktop website shows redemptions and reconciliations. I'm ready to take the issue up with the Consumer Financial Protection Board or demand binding arbitration. In YOUR case, I would suggest you set the option to use your My Verizon Rewards Dollars toward your monthly bill. That way, you will hopefully avoid Verizon "losing" them like they did mine. The ability to earn up to 4x for certain categories is impressive since those categories don't change month to month -- but, again, be careful since Verizon can't track what happens to your Rewards Dollars. Hope this helps.
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