Verizon company and service

[Throughthewoods]

• I don't know what's happened to this company, but it is declined in a million ways. First and foremost, I drop calls continually, when I used to have pretty steady service for years. Secondly, they encouraged they told me the problem was my phone, and said buying a  new phone would solve it the issue, but it didn't, instead it made things worse, And now I'm stuck with an $800 phone that needs paid off. Thirdly, I was told that if I don't purchase a priority plan, I won't get the top tower service. What the heck is that?  Fourthly, I was told that the reason I don't receive my voicemails on my phone for days on end, is because I haven't paid for priority voicemail service.  This conveniently costs an additional $2.99  in order to actually get the basic service I'm currently paying for. I shouldn't have to pay more money to receive my voicemails. That is absolutely absurd.  I was informed that I have to refresh my voicemail everyday with basic voicemail, in order to receive my voicemails. That's a bunch of crud! And lastly, every single time I'm trying to get something solved, their techs push Verizon insurance on me. I ask them repeatedly to stop pushing it, and they completely ignore me, as if I'm not even there, and continue to push it, regardless of how many times I ask them to stop. I had to hang up on the last person, who would not stop pushing the service on me after I asked her three times to be quiet and stop trying to push the service. This company has just gone to pot. They used to be so good, very customer friendly, seamless service, and never pushed products like they do today. I'm paying top dollar, for nothing. I can't even get my voicemails without refreshing my app every single day. That is utterly ridiculous! And they sold me an $800 phone telling me it would solve some of my many problems, and it didn't do crud. I have been with Verizon for 15 years on my own, and through my employer before that. I know what good service is.  I know what a good company is.  And this is no longer a good company! I doubt that AT&t is much better, and I don't like T-Mobile's hidden fees. I most likely will be moving to Patriot Mobile. I just wanted to put a post on here, because I am utterly sick of Verizon's unwillingness and inability to hear and listen to you my voice, and feedback. I cannot believe how many people just ignored me when I ask them not to try to sell me their insurance. It was as if I didn't even exist.  They ignored me entirely, and continue to talk over me and push the product. I even started out the conversation at the beginning of the tech call saying, at the end of this call please do not push that product on me. Guess what they did, they pushed the product! I am utterly sick of Verizon. 

[vzw_customer_support]

Thanks for reaching out. . We hate to hear that you have had issues with your Verizon service. We would be happy to take a look into these issues with you-Dee

[Brandonhipps]

When does my service end 

[vzw_customer_support]

Thank you for reaching out in regard to you service end dates. Can you please provide more details as to which services? 

-Melissa

[vzw_customer_support]

We know how important getting your questions and concerns resolved are. We are here to help when you need us. - Harry

[Throughthewoods]

Never mind. I found the other person I was dialogging with. It moved from the community forum into a private message. I never realized it did that. It was notifying me and my email when they replied comment for some reason I quit. Probably because my phone won't refresh without me doing it physically. If she doesn't get back with me again, I will reply and hopefully somebody can help me get At least the basics working with my phone and service.

[Throughthewoods]

Someone was dialoging with me about helping to fix this, and then just vanished. I'm continuing to having to refresh my voicemail every single day in order for my messages to come in. What is going on? I shouldn't have to be doing this.

[Throughthewoods]

What is there possibly left for you to suggest? Your company has declined severely.  In order for us to get the service that we use to get, we now have to pay for your premium plans? Seems to me as if you've just changed your priority and vision. If you think you can help me, I'm open to that, but I'm not sure what else you're going to do at this point. I have reset my phone multiple times, reset the network settings, deleted and added the app for voicemails, cleared the cache refresh the voicemails, etc etc etc. What's left? I have given you hours and hours of my time.   I was basically told I have to continue to refresh the voicemail  app daily in order to receive my voicemails. I mean come on, that's ridiculous!  I was doing pretty good on dropped calls after the last person i spoke with several weeks ago, but then dropped three calls again yesterday. Also, when I decline my brothers calls who uses  an iPhone through AT&t, they never go to voicemail. Rather, it simply hangs up on him. There's so many tiny little things like this. One person blames the network, the next person blamed my phone, another person blames the voicemail app, another person says it's company policy. No one should have to work this hard to get their phone to work accurately. Is it an issue with Samsung and Verizon, or Androids? Seems like everything started to go downhill when you got rid of our voicemail app, and forced  us to use a third party app. These are the things that are making me question your company. Why would you discontinue a perfectly good app, and force third party app usage? Again, I'd be more than happy to talk with someone if you think you can help, but so you know,  I've lost a lot of faith in  your company.