Verizon customer service?

[JawaharMarota]

I made a big mistake in switching from T-mobile to Verizon.  The most dreaded part of this whole saga is the Verizon customer service. I think there are two reasons for that

1) the customer support is outsourced and has no respect or understanding of the value of the customer's time. 

2) May be backend processes are extremely efficient. 

I have to get a device trade-in issue resolved. For this issue  I have made three calls each time it is almost an hour.  Here is screen shot from my call this afternoon.  And on top of it the issue is still not completely resolved. 

 

I hope somebody from the Customer retention team is reading messages from this board. 

[vzw_customer_support]

JawaharMartoa, thankfully we've got lots of experince helping fix trade-ins and definitely want to help you with yours. I'm sorry that there's been those multiple tries to do so. We've sent a Private Message, so we can learn more about what's going on and see what needs to get fixed. 

@JawaharMarota  wrote: I have to get a device trade-in issue resolved. For this issue  I have made three calls each time it is almost an hour.

-John

[mbondi]

Welcome to the club and good luck. We're all experiencing some level of regret. 

[Ann154]

Honestly, providing the screen shot of the call isn't all that helpful. 

Describing the exact issue to your fellow community members would help us understand what you are experiencing and help us come up with ideas to suggest you try or determine where mistakes were made causing the issue you are now having.