Verizon glitch with autopay

[Latoria1988]

I spoke with the representative towards the beginning of November. Towards the end of the call, he asked me if I wanted to set up auto pay, but I declined due to account and billing issues that I wanted to resolve first. He then continued to ask if I was sure because setting up auto pay would save me 40 to 50 bucks a month, and again I declined. A few weeks later, I received a message that my payment was returned. I called Verizon to inquire about what payment since I had not made a payment due to waiting on corrections that needed to be fixed on my account. They told me that there was a bank payment that had returned. I insisted that I had never set up auto pay. I had never agreed to auto pay, and I had never provided any banking information to the rep or online for auto pay . I asked for the bank information and the numbers that were provided to me by the rep we are not even remotely close to my actual bank account number, and I told the rep that. I asked if there were any way that reps could put in baking information in which I was told no on several occasions  That we as customers are the only ones who could do so. I have spoken even to the management over financial services and have stood my ground that I have not put in any banking information whatsoever to set up an auto pay, but they are basically telling me that I am mistaken, that I am lying, and that they are not willing to do anything to assist me with that glitch. I have no reason to lie about something so small, yet this has negatively impacted my new account, preventing me from setting up auto pay or making any payments with a bank account in the future. I finally voiced this concern to a billing rep, and she looked into my payment history and noticed that my payments are all made through the Verizon app, however, that particular bank payment was made in a different way and is giving a code that she is not familiar with. This was bothersome to the rep and she is now looking into it and I am so thankful that she heard me and is at least willing to look at the issue because again I did not provide any banking information online or to a representative nor was the bank information used to make the payment my bank. I am on an account restriction for something that is clearly a Verizon error. Verizon has got to stop pretending as though they make no mistakes and that they have no glitches and that they do no wrong. Everything is not always the fault of the customer, and if the customer is going to be blamed, then how about let’s lower the prices for the services to match the poor attitudes of the business