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Verizon's customer service is truly disappointing. Each time I called, the wait exceeded 30 minutes just to connect with an agent. Last week, on December 23, I spoke with Christian at 3:45 pm about my issue. He acknowledged a mistake from Verizon, promising to escalate the problem to his manager and call me back by 5:00 pm on Tuesday, December 26, 2023. Unfortunately, I never received that call.
Today, at 11:40 am, I called again, enduring a 40-minute wait before connecting with another agent. While expressing disagreements with terms and conditions, she intentionally hung up on me, displaying shocking rudeness. It's disheartening for Verizon to have such unprofessional representatives on their helpline. Customer service should be courteous and helpful.
As a loyal customer for three years, I've always praised Verizon to friends and colleagues. However, my recent experiences have changed my perspective. I cannot recommend this carrier any longer and will definitely terminate my services once my device contract concludes.
We are deeply sorry to hear about your recent experience. At Verizon our focus is providing excellent service and a stellar experience for our valued customers. We would like the opportunity to review your situation closely and assist you as soon as possible. I will be sending you a Private Message, please respond as soon as possible, so we can get started.
~Maria
Hi Maria,
I was not able to see your Private message from this forum. Please contact me via my email [email address removed per the Verizon Terms of Service]
Thank you.
To see private messages sent to you, please click on the envelop at the top right of the page.
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