Verizon owes me money
Jilliankd
Newbie

Verizon has owed me $172.06 since February 13, 2022. I have called customer service on at least 4 occasions. They sent me to the store. I went to the store twice they do not offer cash refunds and directed me to call customer service. I have paid interest on this money once already. They literally just continue to direct me in circles and refuse to refund my money. They charged my card for my device payoff and said it was declined. I then paid cash. The charge ok my card went through. They refuse to give me a cash or card refund. I have receipts for everything. 

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Re: Verizon owes me money
Jilliankd
Newbie

2023*

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Re: Verizon owes me money
vzw_customer_support
Customer Service Rep

Hi! We never want our customers to feel this way! Please send us a Private Note to look into this concern closer for you! 

*Latecia

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Re: Verizon owes me money
Jilliankd
Newbie

I have privately contacted the company through store and phone on several occasions. Spending hours on the phone to be told Verizon acknowledges that I was double charged for my phone pay off. They have assured me they will not be making the situation right and they will not be refunding me neither the cash nor the credit and I must go through my credit card company. It’s absolutely foul. The company has literally stolen from my pocket like a petty little thief. The way they recognize the issue and refuse to correct it just shows that my patronage is just a number and I am completely not valued as a customer. It’s honestly gross. 

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Re: Verizon owes me money
vzw_customer_support
Customer Service Rep

Good afternoon, Jilliankd! We would be more than happy to help you and review your account information. Can you please send us PM? 

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