Verizon’s Promotions and Rebate Process

[PeerzadaShah]

Hello Verizon Community,

I’m writing today to express my extreme frustration with the way I’ve been treated during my recent experience with Verizon. I switched from T-Mobile to Verizon because of a promotion that offered free phones and rebates, which sounded like a great deal at first. But now, I feel completely misled and deceived, and I want to share my experience with you all.

Here’s the situation:

Before placing my order, I saw a pop-up offer promising me $300 e-gift cards for each phone number I ported in, so I accepted and proceeded with the purchase. After waiting a few weeks, I received a submission email about my rebate. However, when I tried to check the status, it just kept saying "in process." That’s when things started to go downhill.

I called Verizon’s customer service multiple times, spoke to different representatives (I have all their names, times, and details of the conversations written down), and each one gave me a different story. Some told me everything was fine and it was just processing, others gave me hope that I would get my rebate soon. But nothing happened.

Then, on January 18th, I received an email from Verizon’s rebate center, stating that my deal was invalid because I “didn't purchase from a participating location.” I bought everything online, and this was an offer clearly available online, so this explanation makes absolutely no sense to me.

Before receiving that email, I spoke to two separate representatives in the rebate center (I have their names and times as well), both of whom assured me that everything was fine and that I just needed to be patient. Now I’m being told my entire deal is invalid, and I have no clear explanation as to why.

I’m beyond frustrated at this point. I have screenshots of the original offers and a full record of every single representative I spoke to, including the dates and times of each call. It feels like I’ve been passed around and misled at every turn. I trusted Verizon, and instead of receiving the promised rebate, I’m being left with no answers and a sense that I’ve been completely ripped off.

I’m reaching out to the community to see if anyone else has had a similar experience, or if anyone at Verizon can finally give me the answers I deserve. I expect accountability for this situation and a resolution to the problem I’m facing.

I’m not giving up on this, and I hope Verizon will step up to make things right.

Sincerely, 

Rehana 

[vzw_customer_support]

PeerzadaShah, we hate to hear that this is the sort of experience you had, especially after just joining us. We want to ensure that you're getting the rebates you expect; we're sending you a Private Note so we can get some specifics.

-Cait