Verizon on route 66
1030 am 5/30/2024
Worker salesperson was rude and yelled, didn't want to help and did not want to show me any phones just wanted to portray with a attitude asking what phone do you want. As a customer this should be presented with gradutitde. With her attitude still think she is superior in the situation , I stated I'm done with you and got up. And she proceeds to make rude comments as I walked away and I told her I like to report her and she laughed and says go ahead and then refuses to get a manger for me.
When I asked for manager she stated I will not get you a manger and you can leave holding the door open, while yelling at me stating she will not get a manager.
She continued to yell and tell me to leave awhile I asked for a manager and she kept refusing so I asked another sales person on the floor for a manager, and that person went to get one and asked me to take a seat for manager to come out.
The person yelling at me continues to laugh behind the wall as customers are around knowing she is mocking me. She continues to giggle loudly and speak to another person behind the wall in the store.
The manger stated it's not his job to take complaints and file with corporate. Since the manger stated this is not his issue and filing a complaint is not his job I need to find help to who will. Besides using BBB for complaints who does this go to if they think it's okay for serving people in that manner.
To not give name others had stated they don't know why the girl still there as its not the first time she treated customers like this. I will not give names because I would not retaliation against other workers that are nice there.
We are sorry to read that you had this negative experience, as this is never what we want for any of our customers. We can definitely forward this information to our team, as we do not want this situation to repeat.
~Freddy
What you mean won't happen again, those people should not work there. I'm going to change provider if this never gets resolved and report this further especially on BBB. You all did not resolve nor cared to compensate for the disrespectfulness. From your reviews that location is consistently rude to people. Your workers say they don't want to say anything cause of favoritism and also the manager Taylor takes up the rude attitude and Taylor says it's because people are fake reporting on the reviews bad experiences. If you have a manager like that then there is problem also which you all created. He stated it's not his job to report a concern and they like to have fun. She never gave me her name to begin. She was rude from the start therfore I stopped talking to her and got another person to get a manager. Your team so afraid to loose they jobs and favoritism they did not intervene to help at all and stayed at the back wall trying to ignore their bad co-workers attitude while the bad worker being backed up by Taylor the manger.
Once again your team is ignoring me and never resolved!!
Mamashustle, we apologize for the delayed response. We always strive to provide you with the stellar support you deserve, and we're truly so sorry to learn about your store experience. We sincerely appreciate you taking the time to raise these concerns, and we want to make sure that we do all we can to help. To best assist, we'll be sending a Private Message.
~Izzy
After being treated badly at the store, verizon decides to take me off auto pay. And charge me a late fee. When they allow their employees to be rude. And they allow their store managers to continue to allow this behavior also. And continue to not be able to apologize nor make things right for me. Verizon still want me to be loyal after all that and not apologize nor compensate for all the bad mishaps they will not resolve.
Your team stated I posted profanity and made harmful threats which I never did. I am telling my experiences and how I am not treated with respect and fairness. Yet, this issue is ignored and post is removed because you stated I was using profanity when your team flipped me off with her finger in the store. That is more than profanity which i never portrayed on here from me. It came from your team. This is ridiculous to keep being ignored and than my post is being removed.
Start a new topic or ask questions in the open forum.
