Verizon,
Why can't I view my last 90 days of call and text message logs? When I go into my account, go to the drop down to usage and scroll down towards the bottom of the page to "view previous usage", it keeps displaying "no logs available" when I try to view them. I have tried on my laptop and on my cell phone and both say the same thing. This happened before, and I am hoping it is just a glitch again. I just wanted to bring it to your attention, so it can get resolved!!!
#datalogs #billing #help!!
We're sorry for the issues you're having karaber11. We want to continue to work on these issues and provide you with the service you're a costumed to. Thank you for submitting your feedback.
~Ivone
Third time this has happened to me and as of today, no change...
Hi GC60. It's great to have the usage information at our fingertips and frustrating when it is not were we expect it to me. Let's get a few more details so we can look at the data usage view on you MyVerizon together. Please reply to the private message that will follow to dig deeper into account details.
-Deb
Have you been able to see your's since this posting? I still can't see mine for last billing cycle either.
Happy Thursday! karaber11, being on top of your account is crucial, especially if you are having data usage log issues. Verizon is here to help.
When did the issue start? What recent changes have you made? Who else is experiencing this issue? Aside from the data logs, any other problems?
~Gilbert
The issue started on April 18th, which was the end of my last billing cycle. So when I go to โview my previous usageโ under the bill cycle for 3/18 to 4/18 and click on the account to view then click the messages, it says no logs available. There have been no recent changes to my account. And I am the only one that is able to access them, so I am the only one experiencing the issue. Aside from this, I havenโt had any other issues.
Hello karaber11, we're sorry for the issues you're encountering. Are you the account owner or an account manager?
~Ivone
I am the account owner and as of today I still cannot see my March-April text logs.
Thank you so much for this info, karaber11. Just to confirm, when you log into the online My Verizon account, does it show you are signed in as the Account Owner or something different? The reason I ask is that we have seen that although you are the Account Owner, you may not show as the online Account Owner.
-Natasha
I am listed as the Account Owner and signed in as the Account Owner. There are no Account Managers on my account. I don't understand why the only text logs I cannot see are the March-April logs. I have no problems with any of my other previous months when viewing the text logs, just this one. I would like to get this issue resolved before I am unable to access the logs anymore.
karaber11, we're not showing any recent known issues for viewing usage logs on the My Verizon app or website, but we want to figure out what's going on. If possible, can you try clearing your cookies/cache and using another browser? If you're using the app, please try a browser instead. If the issue continues, a ticket will be necessary. We can help you get that processed here, so please keep us updated.
~Jesse
What is the answer to this problem? I need to be able to view my data. Thank you.
Hello, AggravatedNow. Help is here. Please tell us more. Are you logging in as the account owner of the online My Verizon account?
-Natasha
Hello - I'm having the exact same problem. Its only logs from 3/8 to 4/7 that I can't access. No issue with other billing periods. What is going on?
Hello, MrGoodBar, we know it's important to be able to review your usage! What type of usage are you having trouble accessing? Is this happening with multiple lines?
-Lauren
Same issue here. Was not able to see 3/8 - 4/7, now cannot see 6/8-7/7.
Good morning! Viewing your data is a must! Let's put on our detective hats and solve this mystery.
For more data usage info, check out our FAQs: https://www.verizon.com/support/data-usage-faqs/
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
