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Visa $200 gift card problem
Sglancies
Newbie
โ€Ž10-20-2023 12:20 PM
Visa $200 Gift cards

I signed up for Verizon wireless in March only due to the promotion of the Visa $200 gift card per line . I added 3 lines so was promised 3 - $200 gift cards. It stated I will receive them 6-8 weeks . Never received them so call in July to get it some extra time . Was on phone for over an hour with the rep not understanding what I was talking about at first . The reps supervisor helped and they saw what I was talking about. The rep then stated it was never process and they would handle at that moment so I was told and informed I would have them within 4 weeks . Again I donโ€™t feel like this was my issue but I understood and appreciated the help. It is now October 20th 2023 and still have not received them. I decided to call again and have been on phone over 90mims with still no resolution. The first rep today transferred to Visa which doesnโ€™t handle the gift cards and I told the rep that same thing and she still transferred me when I asked for a supervisor. This whole process has been very upsetting . I believed Verizon was a stand up well know organization that took care of its members and now I have my doubts. Iโ€™ve wasted my own personal time try to get this resolved which is time I canโ€™t get back. If I donโ€™t have this fixed by Monday I will cancel my entire Verizon plan including my families and switch to ATT or T-Mobile . This has been a horrible experience. 

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vzw_customer_support
Customer Service Rep
โ€Ž10-20-2023 12:24 PM

Thank you for bringing this to our attention. Your feedback is always taken into consideration and help us to improve our customers' experience. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

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Sglancies
Newbie
In response to vzw_customer_support
โ€Ž10-20-2023 12:27 PM

Hello Maria,

Appreciate you reaching out to me and would love to get this resolved. I have enjoyed my Verizon wireless besides for this matter but if It canโ€™t be resolved in a quick manner I will unfortunately have to cancel . I canโ€™t be with a company that doesnโ€™t value itโ€™s members or stands by what it has promised . I have wasted too much of my time which I will never get back on this . 

 

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