Visa Gift Card $200

[calpesh]

I came here like everyone else. Lost for words and tried to understand why it was my fault when no emails or notifications were sent to me to claim my $200 per line I teleported from 3 lines from AT&T to Verizon. The Sales agent via chat said I would get $600 total for 3 lines. I was told to wait 6-8 weeks; I will get my rebate sent by email/ email or notification. After waiting 2 months, I reached out to Chat Support – and was told oh not a problem we will find out and get back to you but you should receive a notification on My Verizon App. I informed them no, hadn’t received an email or notification about how to redeem my $600 Verizon Visa Gift Card.

After chatting with the agent thru My Verizon App, and promised weeks and months nothing happened today I called and spent 2 hours and 30 minutes total. At the start, the agent was like don’t worry I will handle all the issues and have it resolved today. I told the agent I don’t think so but will go ahead with the iPhone feeling hot and warm to hold at times. The fix was to update IOS 17. LOL _ What about other issues with IOS 17 that are out there and Apps that I don’t need to update etc? Was told updating or restoring my device was the fix for the iPhone overheating.

Once I told him I was given so many promises and scandals Verizon has given me over the 7 months was a bad decision to move over from AT&T to Verizon.  Now we get into the fun rebate / redeem. Oh no, after 1 hour of hold and waiting hold for 10/15 times – Sorry, you should claim this sooner within 30 days of the activation of your services.

I informed the agent, that if I didn’t get any emails or App notifications how could I get my rebate/redemption started for the Verizon Visa gift card? Well, you should have called us sooner maybe we could have helped you.

I asked him to check his ticket system and chat history, me reaching out for help with is issue. The answer was oh, I don’t see anything in relation to your Visa Gift Car until most recent month.

I was like hmm, I see where this is going the same circle of sorry not Verizon, but customers fault. I should have called, email, chatted sooner.  But today, after reading this forum I see what truly is happening with Verizon customers and how Verizon's working at its best.

So, it is in Verizon's best interest to not keep customer complaints, and case information saved for future reference/lookup back. Today, I asked the question so you’re telling me after spending 2 hours and 30 minutes there is no reference number or case number I could reference if someone had to summon the history for a case against Verizon. The answer was no we don’t have a case or reference number to give out, but You use the agent's first name and customer information to trace back the issues, etc. In that case, where is my chat, other times I reached out – The answer was Sir I don’t know.

The My Verizon App does not fail to notify me of my payment is due or new devices I can register for a dollar amount. The My Verizon App does notify me of something that happened with my account and was resolved which is never true.  After all the back and forward, I was to speak with a Billing or Manager who could help or investigate my case. The Answer was NO. Because the agent has spoken with everyone in the Billing Department and Manager there is nothing that can be done towards the Verizon Visa Gift Card promised. 

With years of Customer Services Experience III (Customer Relation and IT), I was always able to give the customer a case, and reference number for a simple question or any issues that were escalated related to rebates or refund. Verizon has no case number or way to reference how badly a customer was treated or promised and not delivered.

Today, I found the device is out of warranty because it’s flagged as warranty expired (violate) which didn’t make any sense when the new iPhone is less than 6 months old. I teleported three numbers and purchased three new iPhones from Verizon, was promised as a new customer for each line Verizon would give me $200 per line. After 7 months of services and headaches, I discovered so many hidden tricks Verizon has to offer of not fulfilling what was promised. I said forget everything just simply cover 1 or 2 months of billing we can close this chapter. I will deal with the warranty disagreement later. Sorry, we give you a $20 dollars credit. I told the agent no Thank you. Given the time and experience with Verizon, I could suggest everyone stay away.

I don’t anticipate staying with Verizon after my contract is over.  A fun fact is I have the whole chat copied from the Sales agent saved on my computer/ email from one day. I am seeking any advice or suggestions or my option of speaking to a lawyer as to how I should proceed. I suggest always to save a copy of your chat or ask for Case number when deal with Verizon. 

[Tenzink]

It’s distributing how many of us are going through the same thing. FYI they told me the exact same thing wait for the email which never came. I found the rebate information and still no gift card. It’s a sham  that needs to be investigated.

[vzw_customer_support]

We know it is discouraging when the redemption process is not available as expected.  We would like to clarify which promotion you are referring to.  When was the purchase and what equipment was activated?  We want to work with you to get answers.

-Deb