Where can I file an official complaint?
scott148
Enthusiast - Level 1

I would like to know where I can file a complaint about Verizon customer service?

I have had an ongoing issue for two months now. I have spent probably 20hrs on the phone with countless agents. They have given me false information, messed up orders, and caused a lot of unnecessary out of pocket expenses. I simply tried to get a Pixel8 promotion and have wound up with nothing but headaches and they are still trying to soak me for more money and my new devices won't have service unless I pay an additional more than $600. I am beyond frustrated and am regretting my decision to go post paid. It is way cheaper to just buy a phone and use pre-paid service. This should have been a simple purchase and has become an expensive nightmare that has caused me to be without service for weeks now. I even had to call Verizon from my work cell phone because I was locked out from talking to an agent due to non payment of money owed due to trying to get the other messed up order returned. All of this was no fault of mine and 100% due to extremely low performing customer service.

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Re: Where can I file an official complaint?
vzw_customer_support
Customer Service Rep

Hi Scott148, I'm so sorry to hear that switching to post paid has been so stressful for you. This is never the experience we want. I value your time and want to catch up on what is happening with the account. To keep your information and secure we'll be sending a Private Message. 

-Melissa

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Re: Where can I file an official complaint?
scott148
Enthusiast - Level 1

Thank you for responding, but please tell me where to file a complaint.

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