I need somebody from Verizon to contact me about the door-to-door salesperson who knocked on my door today. His behavior was outrageously rude, unprofessional, and completely uncalled-for.
I will not have Verizon salespersons trespass on my property, and speak to me so disrespectfully. Verizon should not be allowing this particular guy to knock on people's doors representing the company.
I've made several calls to Verizon customer service, and the local store, and nobody knows who I should be speaking to. No wonder Verizon door-to-door salespersons get away with behaving this way. There is no consequence. From what I see in multiple threads on these boards, nobody can ever find out where to call to report them.
Verizon sent a frightening and aggressive person to my property, who scared me, and was verbally abusive. There is nowhere to report this. So this person can continue to frighten people in their homes.
I just want to be reassured that it won't happen again.
I will advice you to go to the BBB if they don't comply
Thank you for taking the time to reach out to share your experience with the door-to-door salesperson. No one wants to be harassed, and you deserve respect with all interactions that may come to your door on occasion. Let us work together to lift up your experince. Please reply to the private note to follow so we can collect more information from you in a secure channel to keep your information private.
-Deb
I too just had the same issue yesterday with an aggressive and rude Verizon door to door salesperson. Where can I report this?
Unfortunately, frustratingly, and frankly disgustingly – there is NOWHERE to report this. After doing my post the following happened: -- 1) most of my post describing what happened was edited (it was much worse), 2) multiple Verizon chat reps bombarded me with messages offering to help but actually did absolutely nothing, and 3) I spent hours on the phone talking to various different Verizon departments, but NOT ONE of them knew where to report the aggressive and rude Verizon Door-to-Door Salesperson... even the local Verizon store manager. At which point I gave up. It shouldn't be this way, but sadly it is. This is why they keep getting away with it. Zero oversight or repurcussions.
We're sorry to read about the experience you had with this representative. We'd like to get a bit more information. We will be sending a private message. ~Peter
We're here to look into your concern. Please let us know when you're avaialble.~Peter
Hi Peter, thanks for responding here, but when I originally posted I had multiple Verizon reps message me privately. I had calls with a couple of them. None of it went anywhere. Nobody knew where to report the door to door salesman, or even find out who he was, who his manager is, etc. It wasted a lot of time, and was difficult. Before I respond to your message, may I ask, how are you going to report this, and find out who this person was? I don't believe you can do this based on everyone else I've spoken with Verizon in the past.
I too would like to file a formal complaint about a door-to-door rep whom seemingly lied straight to our face about a mobile plan "discount" in order to sell us a new home internet gateway device.
If there's any Verizon rep seeing this, please contact us through private channel. I'm not looking to get this "discount" that doesn't exist in real life, I would just like for the company to have some accountability and do something about these door-to-door agents behaviors.
Thank you.
Hello yuheiogawa. We're sorry to learn that you went through this unfortunate experience. We will send you a private message to further assist.
~Ivone
Hi I'm the OP (original poster) -- here's the deal...
1) multiple Verizon reps will respond here offering to message privately and help you, but NONE OF THEM will help you. Don't even get on the phone with them, you'll end up so frustrated. It drove me almost crazy. I received MANY messages. Nobody did anything. Nobody cared.
2) Mods here might edit your comment, taking out anything that makes Verizon sound bad. My original post was heavily edited, so the very worst of what actually happened is gone.
3) You will NEVER find anyone at Verizon to take accountability for their door-to-door reps. Nobody will help you here, in comments or private messages. If you call customer support you'll waste hours being transferred from place to place. And the local stores claim to know nothing. It's so, so, so frustrating. Don't do it to yourself. I gave up.
Start a new topic or ask questions in the open forum.
