My phone is damaged and unusable. I've tried for 2 days, multiple phone calls and 2 visits to a corporate store to verify my identity to transfer my number. Verizon tells me that I have number lock activated on my phone and the only way to deactivate it is to use my phone. It's not working!! I cannot believe when they tell me this has never happened and have no way to fix my issue. Even if I was slightly thinking of staying with Verizon this experience has convinced me to never go back.
We're so sorry to hear about your phone, and the trouble you've been experiencing trying to transfer your number. We know how important it is to manage your account, and we'd like to help right away. To better assist, we'll be sending a Private Note.
~Izzy
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